Return Policy

At Three Hands Bakery we bake fresh bread for each market day using simple, quality ingredients. We stand behind everything we make. If you're not completely satisfied with your purchase, we'll make it right.

Returns & Refunds

At in Person Markets

If you're not satisfied with your purchase, please let us know before you leave the market. We'll replace the item or provide a full refund immediately—no questions asked.

After the Market

Contact us within 24 hours if you discover a quality issue:

• Email: info@threehandsbakery.com
• Phone: (270) 223-9131

We'll work with you to resolve the issue via one of the below options:

• Full refund to your original payment method
• Credit toward your next purchase
• Replacement at the next market

Refund Processing Time

• Cash purchases: Immediate or at next market
• Card purchases: 3-5 business days after approval
• Digital payments: 1-2 business days after approval

What We Cannot Accept

• Returns of partially consumed items (unless there's a legitimate quality issue)
• Returns more than 48 hours after purchase
• Items that have been stored improperly after purchase
• Items purchased from a third party (not directly from us)

Cancellation Policy

Walk-Up Purchases

No advance orders required—just come by the market when you're ready! Nothing to cancel.

Pre-Orders (When Available)

If we offer pre-orders in the future:

• More than 48 hours before pickup: Full refund, no questions asked.
• Within 48 hours of pickup: We've likely already started baking your items. Contact us and we'll do our best to accommodate, but refunds may not be available.
• No-show for pickup: No refund, but we'll try to hold your items for the next market (contact us first)

To Cancel a Pre-Order:

• Email: info@threehandsbakery.com
• Phone: (270) 223-9131
• Provide your order number and contact information

Payment Disputes

We're a small family business and believe in direct communication. If you have a concern about a charge or purchase:

• Contact us first at info@threehandsbakery.com or (270) 223-9131
• We'll respond within 24 hours
• Most issues resolved immediately— we want you happy with your purchase

If you've initiated a dispute with your payment provider (credit card company, bank, or payment processor), please also contact us directly so we can work together to resolve it quickly. We keep detailed records of all transactions and can usually clear up any confusion right away.

For formal dispute resolution, please refer to Section 12 (Dispute Resolution) of our Terms and Conditions.

Food Safety & Allergen Information

Allergens

Our baked goods contain wheat, and may contain dairy, eggs, and nuts. All items are made in a home kitchen that processes these allergens. If you have severe food allergies, please contact us before purchasing.

Storage & Safety

Our products are best consumed within:

• Sourdough bread: 3-5 days at room temperature, 3 months frozen
• Focaccia: 2-3 days at room temperature, 2 months frozen
• Cookies & buns: 3-5 days in airtight container

We cannot accept returns for items that have been stored improperly or beyond their recommended consumption period.

Changes to This Policy

We may update this Return & Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued purchases after changes are posted constitute acceptance of the updated policy.

Questions?

Contact us anytime: